Policies

Cancellation Policy

We completely understand that life happens, and sometimes plans need to change. However, as a small business, last-minute cancellations have a significant impact. When an appointment is cancelled at short notice, it’s unlikely we’ll be able to fill the space, meaning lost time and income for our team.

To ensure fairness for both our clients and stylists:

• If a cancellation occurs within 48 hours of the appointment, a 50% cancellation fee will apply.
• If a cancellation occurs within 24 hours or the appointment is missed, a 100% cancellation fee will apply.

We appreciate your understanding and support—it allows us to continue providing the best service possible.

 

Returns Policy 

We want you to be completely happy with your purchase.

If you have ordered the wrong product, you may return it within 28 days of purchase for a full refund, provided that:

• The product is unused.
• The product is unopened and still sealed in its original packaging.
• Proof of purchase is provided.

Unfortunately, we cannot accept returns or offer refunds on products that have been opened, used, damaged, or are not in a resalable condition, unless the item is faulty.

If you believe your item is faulty or has arrived damaged, please contact us as soon as possible and we will be happy to assist.

To arrange a return, please contact us before sending any items back.

Vine Studios by James Nicklin reserves the right to inspect all returned items before issuing a refund.